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Responsible disclosure

Found a security or privacy issue in the PsychPod app, website, or backend? Thank you for taking the time to tell us. This page explains how to report it, what we promise in return, and what we ask of you.

How to report

Email support@psychpod.org with:

  • A clear description of the issue
  • Steps to reproduce, or a proof-of-concept (no live exploitation)
  • The platform and version where you found it (iOS / Android / website)
  • Your name and contact details, if you want acknowledgement

Encrypt the report with our PGP key on request. We do not run a paid bug-bounty programme yet, but we are happy to credit you publicly with your permission.

What we promise

  • Acknowledgement within 72 hours. A real human reads every report.
  • An honest assessment. If the issue is critical we tell you so. If it isn't a security issue, we explain why.
  • Status updates as we triage, fix, and ship the patch.
  • Coordinated disclosure. Hold off on public details until the fix is live; we'll work with you on timing.
  • No legal threats for good-faith research that follows the boundaries below.

What we ask of you

  • No live data. Test only against your own account. Don't access, modify, or exfiltrate other users' check-in data, journals, voice notes, messages, or any personal data.
  • No service disruption. Don't run denial-of-service, brute-force authentication, or destructive testing.
  • Coordinated disclosure. Give us a reasonable window to fix before publishing details.
  • One reporter per finding. If multiple researchers report the same issue, we credit the first clear, reproducible report.

Out of scope

  • Issues in third-party services PsychPod depends on (Supabase, Apple, Google, Vercel, Sentry). Report those to the vendor directly.
  • Theoretical issues without a working proof-of-concept
  • Self-XSS, clickjacking on pages without sensitive actions, missing security headers without exploit
  • Social engineering of PsychPod staff or users
  • Findings from automated scanners without manual verification

Privacy reports

For privacy-specific concerns, rights requests, data-handling questions, NDPO/PDPPL-related enquiries, email support@psychpod.org. That alias is read by the same person but is tracked in our rights-handling queue with a 30-day response SLA.

Last updated 9 May 2026.